HMC Ambulance Service records more than 2 minutes of patient encounters via electronic patient clinical record

Hamad Medical Corporation’s (HMC) ambulance service has surpassed 2 million registered patients through its state-of-the-art Electronic Patient Record (EPCR) system launched in 2016.
The system allows paramedics to send clinical information about the patient’s condition to the hospital reception team while the patient is still transported in the ambulance. Then, upon arrival at the hospital, the front desk nurse can scan the patient’s electronic clinical record barcode and the patient’s data is automatically added to the clinical information system.
EPCR improves the way patient information is communicated between clinical teams. With a marked increase in ambulance service activity during the Covid-19 pandemic, the system has seen more patients than ever benefit from the system.
“The introduction of EPCR has allowed us to improve the quality of care we provide to our patients. The end result of this new technology is a more effective and efficient service for our patients. EPCR collects a wide range of data, including patient demographic information, patient assessment information, care management details, transfer information and case details, including locations and times,” said Rashid Andaila, Senior Manager, Communication Technologies, HMC Ambulance Service.
Another important feature of the EPCR is that it provides the ambulance crew with reminders of clinical practice guidelines as well as medical form and standard operating procedures. Staff compliance with clinical practice guidelines is also improved through the provision of standardized data, which can be viewed in many formats including algorithms, visual aids and clinical notations.
“Since the introduction of EPCR in our ambulance service, the system has supported our commitment to providing high quality emergency care to our patients. The system has facilitated a range of benefits including improved efficiency, safety and overall quality of care we provide,” added Ali Darwish, Deputy Executive Director of HMC Ambulance Service.

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