New twist for Home Appliances Plus online store customers

Since our previous story on the Home Appliances Plus online store, our inbox has been flooded with emails complaining about Australian activity.

There is now good news for the thousands of angry, disappointed and out-of-pocket customers as the drop-shipping company is placed in voluntary administration and investigated by multiple consumer protection agencies.

The online store which sells everything from outdoor furniture, gym equipment and electronics to jewelry, toys and children’s clothing, was created by directors Richard Edwards and Ashley Fabics in April this year. last.

Online Store Home Appliances Plus. (A current affair)
Directors Richard Edwards and Ashley Fabics. (A current affair)

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But now it has been forced out of business and its website has been shut down.

“(It’s) not a win for us, who have been scammed by them before, but it’s a win for other people who might end up falling in love with their business. If you can’t give us the product, please refund us,” said another upset customer, Rosie Sullivan.

Sullivan came across Home Appliances Plus while looking for a treadmill.

Rosie Sullivan. (A current affair)

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She paid $388 and received a confirmation email, but six months later she still hasn’t received the item or her money.

“It’s really very disappointing, especially for us who are retired, trying to survive with everything we have right now,” Sullivan said. A topical matter.

“If that’s the only way to make money, you know…you’ve lost everything,” Lee said.

Customer Rosie Sullivan. (A current affair)

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“You may have some money, but you’ve lost everything.

“I hope they don’t get away with it.”

Since I spoke to A topical matter 75-year-old forensic accountant and client Andrew Lee said he had given up waiting for his order to arrive or hearing from the business.

Instead, he went to his bank to try to get his $250 back.

Andrew Lee. (A current affair)

“Their take is, ‘you ordered it, you agreed to pay for it…you paid for it. It’s not our problem that the trader didn’t deliver,'” he said.

His money, like thousands of other customers, was taken by Home Appliances Plus with nothing in return.

Since we started investigating, negative reviews of the company on Product Review have nearly doubled and the star rating has dropped to 1.2 out of 5.

Andrew Lee is a 75-year-old forensic accountant and client. (A current affair)

Consumer protection agencies in New South Wales, Queensland, Western Australia and Victoria have now intervened.

In a statement to A topical matter Consumer Affairs Victoria said: ‘We attempted to speak to the administrators, Richard Edwards and Ashley Fabics for comment, but were told to contact their lawyers instead.’

“I think people like that who are building businesses should be held accountable, you know, they shouldn’t really be able to build another business after what they’ve done to a lot of people,” Sullivan said.

Consumer protection agencies in New South Wales, Queensland, Western Australia and Victoria have now intervened. (A Current Affair)
Appliances more. (A current affair)

“You do an absolutely sensational job of keeping the b—— honest,” Lee said.

The liquidator has provided an email to customers who owe money and can provide proof of payment to be listed as an unsecured creditor.

For those wishing to contact the liquidator to make a claim as a creditor, email here and request an official Proof of Debt form.

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